Who we are

Our website address is www.alignwellnessclinic.ca

Information we collect

At Align Wellness Clinic, we are committed to safeguarding your personal information. We collect personal data through several methods:

• Online Booking (Jane App): When you schedule an appointment using our online booking system (Jane App), we collect personal details such as your name, email address, phone number, and medical history. This data is stored securely within the Jane App system and is used exclusively for appointment scheduling, billing, and communication about your treatments.

• Cookies: If you leave a comment or register on our website, we may collect data through cookies. These cookies help us improve your user experience and keep you logged in. Please refer to our Cookies section for further details on their use.

We only collect information that is necessary to provide our services and improve your experience with Align Wellness Clinic.

How We Use Your Information

We use the personal information you provide to:

• Schedule and manage your appointments through Jane App.

• Send you text messages (SMS) or emails related to your appointments, reminders, promotions, and health-related updates.

• Respond to inquiries and provide customer support.

We will never share your personal information (including mobile phone numbers) with third parties for marketing purposes, and we do not sell, rent, or trade your data.

SMS Text Messaging Consent

By providing your phone number on our website or through your Jane App profile, you authorize us to send SMS text message reminders related to your appointments and other communications about our services.

• Opt-in Process: You will need to explicitly opt in to receive SMS reminders via your Jane App profile. By providing your phone number and opting in, you consent to receiving SMS appointment reminders and related communications (e.g., cancellations, changes).

• You can opt out of receiving SMS reminders at any time by either updating your preferences within your Jane App profile or by replying "STOP" to any SMS message you receive.

• Your mobile opt-in information will never be shared with third parties for marketing purposes. We do not sell, rent, or share your phone number or SMS interaction data with any third parties.

Third Party Services

We may share your personal information with trusted third-party providers such as Jane App to manage your appointments and provide you with services. These providers are obligated to protect your information and only use it for the purposes specified by us.

For more information about Jane App's privacy practices, please refer to their own privacy policy at Jane App Privacy Policy.

How Long we Retain Your Data

We retain your personal data only as long as necessary to provide our services, meet legal requirements, and maintain the quality of our services. For example:

• Booking data: Retained in Jane App for as long as you are an active client or for as long as required by law for billing and health-related records.

• SMS interaction data: Retained as long as necessary for business purposes or until you opt out.

Data Sharing and Privacy

We will never share your personal data for marketing purposes. We may share data with third-party vendors or service providers (such as Jane App) only to the extent necessary to perform our services. These parties are required to handle your data in compliance with our privacy policy and applicable laws.

Your Rights and Contact Information

You have the right to access, correct, or delete the personal data we hold about you. You can also withdraw your consent for receiving SMS messages at any time by following the opt-out instructions in the message or by contacting us directly.

If you have any questions about how we handle your personal data or would like to exercise your rights, please contact us at:

Align Wellness Clinic
Email: info@alignwellnessclinic.ca
Phone: (289) 815-6888

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How We Protect Your Data

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it. All sensitive data transmitted through our website or Jane App is encrypted to ensure its security.

Updates to This Policy

We may update our privacy policy from time to time to reflect changes in our practices or legal requirements. Please check this page regularly for updates.

Acknowledgement

By using our website or services, you acknowledge that you have read and understood this privacy policy. If you do not agree with our privacy practices, please do not use our services or provide us with your personal information.